Frequently Asked Questions

 Got questions? Check out our FAQ section for answers to commonly asked questions about our Massage Therapy services. Your inquiries are important to us!  

• Please arrive 15-minutes early to fill out your intake form in clinic or fill it out online via our booking system .
• Your treatment time includes consultation and change time.
• Members and non-members are welcome in our clinics.
• We offer a duration of up to 90 minutes of treatments, while some treatments are available up to 120 minutes.
• Under 16 years of age requires a parental signature to receive any treatment at our clinic
• Expecting Moms, please state your number of weeks in your booking notes.
• Direct billing is available to most major insurance companies in all provinces except Quebec. Please check with your insurance provider, otherwise we can provide a receipt for your insurance provider for reimbursement
• For insurance and billing questions regarding Relaxation massage therapy, please visit our insurance page

Q: What is massage therapy?

A: Massage therapy involves the manipulation of soft tissues in the body, such as muscles and connective tissues, to enhance overall health and well-being. It encompasses various techniques and styles aimed at relieving tension, promoting relaxation, reducing pain, and improving circulation. 

Q: What are the benefits of massage therapy?

A: Massage therapy offers numerous benefits, including stress reduction, pain relief, improved circulation, enhanced flexibility, reduced muscle tension, boosted immune system, increased relaxation, and improved overall well-being. It can also help with specific conditions such as back pain, headaches, sports injuries, and more. 

Q: How long is a typical massage therapy session?

A: The duration of a massage therapy session can vary depending on individual preferences and needs. Typically, sessions range from 30 minutes to 90 minutes, with 60 minutes being the most common duration. 

Q: What should I expect during a massage therapy session?

A: During a massage therapy session, you can expect a comfortable and peaceful environment. The therapist will discuss your concerns and goals before the session begins. You may be asked to undress to your level of comfort and lie on a massage table. The therapist will use various techniques to manipulate your muscles and may incorporate oils or lotions for smoother movements.

Q: Do I need to remove all my clothing for a massage?

A: The level of undress is entirely up to your comfort level. You can undress to your underwear or choose to remain fully clothed. The therapist will ensure your privacy and only expose the area being worked on at any given time.  

Q: Is massage therapy painful?

A: Massage therapy should generally not be painful. However, certain techniques or focused work on specific areas may cause some discomfort, especially if you have muscle tension or injuries. It's important to communicate with your therapist about your comfort level, and they will adjust the pressure and technique accordingly. 

Q: Is massage therapy suitable for everyone?

A: Massage therapy is generally safe and beneficial for most individuals. However, there may be certain conditions or situations where massage therapy may not be recommended or may require special precautions. It's important to inform your therapist about any medical conditions, injuries, or allergies you may have to ensure a safe and effective session. 

Remember, these answers are general and may vary depending on individual circumstances. It's always best to consult with a our qualified massage therapist for personalized advice and guidance. 

• Please ensure you are aware of your coverage limits and keep track of your available balances. Insurance companies do not disclose balance information due to confidentiality. We regret that we cannot verify balances, statements, limits, or policy details of your benefits plan. 
• If our clinic is unable to receive direct insurance payment, we will process the insurance claim to be reimbursed to you. Rest assured, we will provide you with an insurance receipt and explanation during check-out for your records. 

 At Goldy's Massage, we offer the convenience of insurance direct billing when the necessary technologies and insurance systems are operational. While rare, in case of system downtime, you are responsible for full payment, with an insurance receipt provided for self-submission. 

Please note that Desjardins Insurance requires direct reimbursement, while Manulife requires pre-registration.